Streamlining Your Admin,
Empowering Your Practice
At Ridgeback Virtual Assistant, we are committed to efficiency, strong client relationships, and dedicated administrative support. Our mission is simple: to help medical professionals and small businesses streamline their admin processes, allowing them to focus on what truly matters -delivering exceptional patient and client care.
With extensive experience in practice management, patient administration, medical billing, and virtual healthcare support, we take the stress out of running a busy clinic. Our tailored virtual admin services ensure seamless operations without the overhead costs of in-house staff.
our Expertise
At Ridgeback VA, we understand how overwhelming medical administration can be. That’s why our expert team provides seamless virtual support to keep your practice running smoothly. We specialise in appointment scheduling and waitlist management, billing, Medicare assistance and account reconciliation, NDIS and WorkCover coordination, patient retention and experience management, and practice workflow optimisation.
As Halaxy experts, we are also proficient in a wide range of practice management systems. Whether you need help with online bookings, invoicing, or managing service packages, we’re here to assist. Our team is highly adaptable and quick to learn new software to meet the unique needs of each client.
Our goal is to simplify admin for busy medical professionals by handling the intricate tasks that take up valuable time. To explore our full range of services and discover how we can support your practice, visit ‘Our Services.’
Who we Work With
While many of our clients, like us, are based in Sydney, we have also worked with professionals in Albury, Melbourne, Narrabri, and Brisbane—the list goes on! As a fully virtual service, we provide seamless administrative support to healthcare and allied health professionals across Australia, eliminating the need for office space or additional in-house staff.
Meet our Founder, Bianca
Bianca is the founder of Ridgeback VA and brings over 10 years of experience as a medical administrator and practice manager, specialising in allied health practices across Australia. She has supported Psychiatrists, Psychologists, Counsellors, Occupational Therapists and other health professionals with end-to-end practice administration, workflow optimisation and system setup.
Ridgeback VA was created to give clinicians the confidence to walk in and walk out of their practice knowing that appointments, waitlists, billing, policies and day-to-day admin are being handled properly. Bianca is known for building calm, structured admin systems that reduce mental load and allow clinicians to focus on client care.
With deep expertise in practice management software and a strong focus on compliance, efficiency and continuity, Bianca now leads the Ridgeback VA team, ensuring clients receive consistent, reliable and high-quality support as their practices grow.
Outside of work, Bianca is a proud mum of two boys, originally from Germany, and very involved in her local community. She volunteers with local soccer and cricket clubs, supports her children’s school, and enjoys singing, baking and spending time outdoors with her family.
MEET JESS
Jess brings over eight years of experience working across a range of allied health clinics, including extensive time in the NSW Workers Compensation space. This has given her a strong understanding of the different administrative and billing requirements across private billing, Medicare, NDIS and NSW Workers Compensation.
As part of the Ridgeback VA team, Jess supports day-to-day practice administration and works closely alongside Bianca, following established systems and processes to ensure consistency, accuracy and continuity of care for our clients.
Jess is passionate about streamlining administrative workflows and building efficient systems that allow practitioners to focus on their client sessions without the stress of after-hours admin or business paperwork. She understands the realities of running a practice and values creating systems that support both professional effectiveness and personal balance.
Outside of work, Jess enjoys spending time at the beach, going for walks and hikes, and catching up with friends and family.
LET’S WORK TOGETHER
Let’s work together to enhance the efficiency and effectiveness of your practice!