Streamlining Your Admin,
Empowering Your Practice
At Ridgeback Virtual Assistant, we are committed to efficiency, strong client relationships, and dedicated administrative support. Our mission is simple: to help medical professionals and small businesses streamline their admin processes, allowing them to focus on what truly matters -delivering exceptional patient and client care.
With extensive experience in practice management, patient administration, medical billing, and virtual healthcare support, we take the stress out of running a busy clinic. Our tailored virtual admin services ensure seamless operations without the overhead costs of in-house staff.
our Expertise
At Ridgeback VA, we understand how overwhelming medical administration can be. That’s why our expert team provides seamless virtual support to keep your practice running smoothly. We specialise in appointment scheduling and waitlist management, billing, Medicare assistance and account reconciliation, NDIS and WorkCover coordination, patient retention and experience management, and practice workflow optimisation.
As Halaxy experts, we are also proficient in a wide range of practice management systems. Whether you need help with online bookings, invoicing, or managing service packages, we’re here to assist. Our team is highly adaptable and quick to learn new software to meet the unique needs of each client.
Our goal is to simplify admin for busy medical professionals by handling the intricate tasks that take up valuable time. To explore our full range of services and discover how we can support your practice, visit ‘Our Services.’
Who we Work With
While many of our clients, like us, are based in Sydney, we have also worked with professionals in Albury, Melbourne, Narrabri, and Brisbane—the list goes on! As a fully virtual service, we provide seamless administrative support to healthcare and allied health professionals across Australia, eliminating the need for office space or additional in-house staff.
Meet our Founder, Bianca
Bianca is a proud mum of two boys and a household full of animals. Originally from Germany, she thrives on building connections and supporting others. With over 10 years of experience as a dedicated medical administrator and practice manager, she has worked across various industries, but her true passion lies in the medical and allied health field. She has supported Psychiatrists, Psychologists, Counsellors, Occupational Therapists, and Orthodontists, gaining extensive hands-on experience in practice management, workflow optimisation, and clinic operations.
Bianca founded Ridgeback VA to help medical professionals streamline their administrative processes, ensuring they can focus on patient care. Her deep knowledge of practice management systems allows her to provide tailored solutions that enhance efficiency and support business growth.
Beyond her professional work, Bianca is actively involved in her local community, volunteering with soccer and cricket clubs, as well as her children’s school. In her spare time, she loves to sing, bake, and enjoy outdoor adventures with her family—whether it's the beach, camping, or simply making memories together.
LET’S WORK TOGETHER
Let’s work together to enhance the efficiency and effectiveness of your practice!