OUR PROCESS
1. initial chat
Let’s get to know your practice!
We start with an initial consultation to understand your specific needs. Whether you require full practice management support, assistance with Halaxy, Medicare billing, or general admin tasks, we tailor our services to suit your workflow.
Book a call, and we'll take it from there!
2. Tailored Onboarding for a Seamless Transition
After our chat, we create a customised onboarding plan designed to fit your practice.
This could include:
Securely accessing and setting up setting up your existing software while maintaining strict confidentiality and compliance
Setting up a new practice management software if needed (including Halaxy, if applicable)
Customising your system with your logo, letterheads, forms & templates
Organising patient records, invoicing & billing structures
Ensuring smooth integration with third-party services like NDIS, Medicare & WorkCover
We handle all the behind-the-scenes admin so you can focus on your patients from day one.
Once everything is set up, we provide continuous support to keep your practice running efficiently.
This could include:
- Appointment scheduling & patient communication
- Billing, invoicing & outstanding accounts management
- Document management & compliance support
- Any additional tasks needed to ensure your admin is stress-free
3. ongoing support
4. regular check-ins
We believe in continuous improvement and schedule regular check-ins to assess our services.
Your feedback helps us refine processes, introduce new efficiencies, and keep things running smoothly as your practice evolves.
Support when you need it.
Need help? We’re always just a call or email away! Whether it’s a quick query or in-depth support, we ensure fast and clear communication to keep things moving seamlessly.
5. easy communication
Get in touch!
Book your initial chat today and discover how Ridgeback VA can transform your practice.