“I can honestly say she has been a life saver for me as I was doing most of my admin myself at that point. Bianca is always professional and always respects confidentiality and understands the importance of this. She has put systems in place that have drastically reduced my admin load..

She is a whizz at Halaxy and can always help me and my other staff whenever we have issues with it. In terms of her role Bianca does all of our invoicing, confirms all of our appointments each day (through Halaxy), completes new client intakes and organises all of our appointments. In addition she will complete any other tasks that arise such as organising new signage for my office. She is a clear communicator and is extremely organised, she is excellent at following up on emails, initial enquiries and any issues that have arisen in the practice. She is very friendly and warm with all clients whilst at the same time clear in the way she explains our intake procedure, invoicing etc.”

— Carly C

“I cannot recommend Bianca highly enough. She has helped me with setting up a new psychiatry practice from the beginning and has consistently been reliable and hardworking over this time. She is highly competent, organised, and has put in place systems that have greatly added to the efficiency of my practice..

.. She has shown a lot of initiative in seeking out solutions to administrative challenges as they arise. Bianca is also very ethical, honest, and highly professional. She is always respectful towards my patients and their families, and maintains excellent standards around patient care and confidentiality. Bianca has great communication skills, is kind and thoughtful, and is a pleasure to work with. She is flexible where needed and has consistently gone above and beyond to contribute to the smooth running of my practice. Any individual or organisation that is considering taking on Bianca's administration and practice management services will be glad of this decision.”

— Katie F

“I highly recommend Bianca to anyone who asks. She is friendly, professional, efficient (so fast), responsive and reliable. Bianca has been providing admin support to my psychology practice for the past 8 years..

.. She has always had good relationships with staff and clients and is well liked and respected. She is exceptional at assisting the smooth running of the admin side of my business. The difference between Bianca and regular admin or VA is her extensive knowledge of the systems and processes of running a psychology practice. She anticipates my needs and makes suggestions that are always helpful. She holds the mental load of all of my admin and has implemented systems that are so incredibly helpful. These systems help me with medicare compliance, letter writing and sending, client retention and billing. She has a warm and caring attitude with clients matched by healthy professional boundaries. She responds well to instruction and contributes positively with suggestions about how to improve the admin side of my business. She manages many tasks at once, prioritising her work well with little need for guidance.”

— Kirsten B

“Bianca consistently demonstrates an exceptional level of efficiency in all aspects of her role. Her ability to streamline processes and implement systems has greatly contributed to the smooth operation of our practice. Moreover, Bianca possesses a rare combination of compassion and professionalism when interacting with patients..

..Her  genuine care and empathy have left a lasting impression on patients and staff alike. Patients often commend Bianca for their warmth and understanding, making her an invaluable asset to our practice. In addition to their interpersonal skills, Bianca is incredibly organised and detail-oriented. She has e a knack for keeping everything running seamlessly, from scheduling appointments to managing administrative tasks. Her meticulous approach ensures that nothing falls through the cracks and that our practice operates at its highest potential.”

— Ryan L

“As a psychologist, I observed that Bianca consistently demonstrated professionalism, along with excellent communication and organisational skills..

..She used her keen understanding of medical systems in private practice, including electronic health records and financial management, to continually streamline processes and enhance practice efficiency. I found Bianca’s knowledge of practice management software and procedures used by medical funding bodies invaluable when it came to setting up my own private practice.”

— Ben G